Chad W. / System Admin and Sales

Chad W.
Buford, GA 30519
chad.wansing@gmail.com

Skill Summary
Technical account management experience
Strong listening and question-based selling skills
Strong customer relationship establishment and maintenance skills
Formerly held a Top-Secret security clearance (SSBI conducted 2001)
Pre-sales knowledge of all Symantec solutions
Highly versed in proof of concept and demonstration strategies
Information Technology Infrastructure Library (ITIL) Foundations certified
VMWare ESX Server/VirtualCenter installation, configuration and management
Windows/Unix/Linux system configuration, administration and management
Domain administration (NT/2000/2003/AD)
LAN and WAN router and switch configuration (Cisco)
Experience selling to the Healthcare industry
Excellent verbal, written and presentation skills
Demonstrated abilities to learn new technologies
Veritas NetBackup(4.5-6.5) and IBM Tivoli Storage Manager(5.3.x) configuration and management
Storage array architecture, installations, configuration and management
Microsoft Exchange configuration and administration (5.5/2000/2003)


Experience
Feb 2008 – Apr 2009 Symantec Inc. Atlanta, GA
Pre-Sales Systems Engineer
Created, maintained and expanded technical relationships within my territory in businesses ranging from local and regional enterprise accounts to large, multi-national (Fortune 20) integrated healthcare solution vendors
Served as the primary technical point of contact for all things Symantec for my account list of approximately 80 accounts within Symantec’s newly established healthcare vertical spanning all healthcare providers 200 beds or more throughout Florida and Georgia
Consulted with the customer engineering teams to understand the organization’s business structure, priorities, technical landscape, and environmental pain-points in order to identify opportunities within the account and develop relevant, multi-tiered, solution oriented go-to-market strategies for products and services in concert with my account management team
Conducted technical sales presentations to a wide gamut of technical knowledge levels ranging from technical deep-dives for customer architectural teams to strategic solution overviews for C-level executives
Organized and conducted multiple proofs of concept to illustrate solution fit for the customers environment and presented the results of those proofs of concept to the relevant decision makers within the organization
Formulated responses to Requests For Proposals (RFP’s) from customers both alone and in conjunction with partners
Presented Symantec’s vision, strategy, value proposition and product roadmaps to customers and partners
Utilized a relationship-based selling strategy to become a trusted advisor within my team’s named accounts
Attended customer care concerns to ensure customer satisfaction with the technical support, support case escalation, and licensing support processes


Sep 2006 – Dec. 2007 IKON Network Operations Center Lawrenceville, GA
Information Systems Engineer – Level 3
Architected enterprise-class, multi-tier backup and recovery systems spanning LAN and WAN networks, including disk-to-tape, disk-to-disk and disk-to-disk-to-tape alternatives as well as block level de-duplication and single-instance replication for remote sites
Consulted with VMWare and NetApp engineers (both within IKON and vendor SE’s) to compare and contrast scenarios for VMWare consolidated backups utilizing Veritas NetBackup Enterprise Clients with backups utilizing NetApp’s Open Systems Snap Vault or NFS via NDMP
Participated in the installation and deployment of VMWare’s ESX server 3.0 and VirtualCenter with the primary engineer assigned to the project as well as the monitoring, preparation and migration of physical servers to the virtual environment
Conducted system, domain, active directory, network, and name resolution troubleshooting as part of my duties ensuring the integrity of the backup environment
Responsible for maintaining Sarbanes-Oxley accountability for the success and/or failure of all backups within the realm of the IKON Network Center encompassing approximately 300 Windows servers, 5 NetBackup sites, and 10 NetApp storage arrays, distributed nationally and totaling approximately 70 TeraBytes of data
Assessed storage usage statistics to develop realistic goals for disaster recovery requirements, future developments and upgrades
Utilized BMC Remedy trouble ticketing system to track customer requests, work performed, and change management documentation
Worked collaboratively with customers, senior IT technicians, managers and acquisition authorities to advise on and determine best approaches for implementation within the technical environment and within other project parameters (e.g. required date of operational availability and budget constraints)
Contributed "best value" budget estimates to support the development of supervisor and business-wide IT budgets
Evaluated the feasibility of proposed new IT requirements and systems development projects and applied knowledge of IT operational requirements and available products and services to advise supervisors on the life cycle costs of procurement alternatives
Conducted environmental auditing to ensure that all systems required to be included in the enterprise backup solution received appropriate backups
Advised on proposed systems development projects to define and implement IT acquisitions to support achieving defined business objectives
Created policy in accordance with and provided guidance for Sarbanes-Oxley compliance guidelines
Performed storage and media forecasting, backup topology engineering, troubleshooting and root cause analysis, and served as the final point of escalation for any part IKON's NetBackup infrastructure

Jan 2004 – Sep 2006 Smartronix, Inc MCLB Albany, GA
Backup and Recovery Engineer
Worked collaboratively with Marine Corps Enterprise Information Technology Services (MCEITS), Marine Corps Network Operations and Support Center (MCNOSC), and Navy/Marine Corps Initiative (NMCI) representatives to develop and clarify the IT requirements and specifications for systems to meet MCLB Albany, GA. business requirements
Advised on the merits of proposed systems development projects to define and implement IT acquisitions that supported the design and development of site applications
Interpreted policy directives, such as the Federal Acquisition Regulations (FAR) and applied analytical processes and tools unique to the federal IT acquisition process, such as the development of Determinations and Findings (D&F) documents and Navy-Marine Corps Intranet (NMCI) approval processes to develop findings and recommendations that substantively affected IT system design
Supported command IT managers in presenting and justifying procurement plans and requirements to internal, and, as necessary, external review boards by analyzing the potential operational/cost/schedule ramifications of proposed alternative courses of action, frequently on a quick turn-around basis.
Informed customers of the operational capabilities and interface requirements of current and alternative IT hardware/software products and advised them on the selection of those that represent the best value for the command
Lead the migration, consolidation and upgrade of the sites primary domain (approximately 40 servers) from HP LH3 and Dell PowerEdge 4400/4600/6600 servers installed with Windows NT and Windows 2000 Server as individual physical machines to IBM eServer 366 series servers running VMWare’s ESX Server 2.5.2, and configured every application running within its own dedicated virtual machine. This effort also included assisting in the planning sessions for the concurrent cat6/gigabit Ethernet network redesign efforts
Installed and configured VMWare ESX Server 2.5.2 to include partition creation, user account creation and management, remote server message block share creation and mounting and virtual server creation, configuration, management and maintenance
Installed, operated and maintained the backup systems and media for three independent networks utilizing Veritas NetBackup, Veritas BackupExec, and CommVault software on AIT3, AIT2, DLT, and optical platter media utilizing both robotic libraries and standalone drives
Developed and maintained standard operating procedures, created policies, and constructed memorandums of agreement as they pertained to the Enterprise Backup and Recovery Team
Developed and implemented disaster recovery procedures in accordance with established customer needs and ITIL guidelines
Responsible for the recommendation of over $200,000 worth of improvements which were approved by management and submitted for fulfillment.
Trained junior Enterprise Backup and Recovery administrators on the software, hardware, plans and procedures related to the Enterprise Backup and Recovery Teams’ mission
Implemented hot Oracle backups on HP-UX and Irix servers for mission-critical database servers utilizing NetBackup agents and Oracle RMAN with zero downtime
Conducted the installation of Veritas NetBackup master and media servers on Windows 2000 Advanced Server and Windows Server 2003 servers
Proposed innovative product ideas to the Smartronix Products Development Group to be reviewed for proposal to the Department of Defense

Jun 2003 – Dec 2003 MAGTF-Enabler Okinawa, JP
Data Systems Manager
Conducted the implementation of Local and Wide Area Networks at various field-training operations within the Pacific Area of Operations
Trained and supervised 8 subordinates in emerging hardware technology, the network and security topology and the installation, setup and management of hardware, software and network services
Responsible for all data communications and data communications equipment for the MAGTF-Enabler rapid response unit, including NIPRnet, SIPRnet, co-wan (host country network), Autodin and VTC services in direct support of the commanding general and his staff
Streamlined the physical load of the MAGTF-Enabler rapid response unit through server, firewall, switch and router consolidations
Performed inventory management on all equipment utilized to provide data services to the MAGTF-Enabler
Advised on the merits of proposed systems development projects to define and implement IT acquisitions that support the design and development of site applications
Interpreted policy directives, such as the Federal Acquisition Regulations (FAR) and applied analytical processes and tools unique to the federal IT acquisition process, such as the development of Determinations and Findings (D&F) documents and Navy-Marine Corps Intranet (NMCI) approval processes to develop findings and recommendations that substantively affect IT system design
Evaluated the feasibility of proposed new IT requirements and systems development projects and applied knowledge of IT operational requirements and available products and services to advise supervisors on the life cycle costs of procurement alternatives

Jan 2003 – Jun 2003 Joint Task Force 555, J6 Helpdesk Okinawa, JP
Helpdesk Supervisor
Ensured the proper setup, configuration and full operation of over 200 user workstations
Maintained the Windows NT domain and associated user mailboxes and logon accounts between two non co-located sites
Supervised and trained 8 peers and subordinates in network management applications, tools and best practices for local area network administration
Conducted user account and Exchange mailbox migration between sites when personnel were deployed
Diagnosed and resolved advanced information technology hardware and software issues on desktop and server operating systems
Was awarded the Navy Achievement Medal for outstanding performance of duties while managing the J6 Helpdesk

Sep 2002 – Jan 2003 7th Comm. Bn, Data Plt. Okinawa, JP
Data Section Assistant Manager
Maintained accountability for more than 75 individuals with daily reporting
Responsible for the allotment of human resources in response to project priorities
Trained and supervised 15 subordinates in server operating systems, switching/ routing, hardware and applications installation and configuration for enterprise level LAN, WAN, and e-mail

Jul 2000 – Sep 2002 Communications Center MCLB Albany Ga.
Defense Messaging System (DMS) Team Lead
Accomplished the Marine Corps’ first Local Control Center consolidation between MCLB Albany and MCLB Barstow within a two-week start-to-finish timeframe incurring only minimal downtime, resulting in the procedures that my team developed for this consolidation to become the standard method of operation throughout the Marine Corps for DMS site consolidations
Performed Autodin X.25 messaging administration, tracking and delivery
Planned and deployed the structure of drafters and releasers of official naval messages currently in use aboard MCLB Albany, GA
Responsible for 16 Dell PowerEdge 4400 servers as well as organizational Microsoft Exchange 5.5 mailboxes and the associated public folder structure
Worked within and eventually led a 12 person team to construct and implement DoD initiatives, specifically the Defense Messaging System and Defense Messaging Distribution Subsystem utilizing Microsoft Exchange 5.5 and Microsoft Outlook to provide a secure infrastructure for classified and unclassified official Naval messages
Trained and supervised 12 subordinates as DMS site administrators
Military Experience
Exited the United States Marine Corps in Dec. 2003 as a Sergeant (1 year, 9 months time in grade) with an honorable discharge after successfully completing my five-year obligation in order to start a family.
Actively participated in the Naval ROTC programs while attending Eastern Michigan University (through a cross-town agreement with the University of Michigan) and the University of Missouri – Columbia.
Clearance
Highest held – Top-Secret (SCI approved)
Currently – Secret, non-active
Education
September 2008 – PureDisk 6.5 Implementation and Administration
April 2008 – NetBackup 6.5 for Solaris Implementation and Administration
August 2007 – IBM Tivoli Storage Manager Administration Course
July 2007 – IBM Tivoli Storage Manager Implementation Course
Oct 2005 – Oct 2005 – Learning Tree International: Course 454 – Introduction to Storage Networks
Sep 2005 – Sep 2005 – Information Technology Infrastructure Library (ITIL) Foundation Certificate in IT Service Management
Aug 2005 – Aug 2005 – VMWare ESX Server Installation, Configuration and Management
Mar 2004 – Apr 2004 – Veritas NetBackup Introductory and Advanced Courses
Jan 2004 – May 2006 – Darton College
Oct 2002 – Nov 2002 – Tactical Data Network Server Course (USMC)
Dec 2001 - Feb 2002 – DMS Administrators Course (USMC)
April 2001 - May 2001 – Unix Systems Administrators Course (USMC)
May 2000 - July 2000 – Entry Level Small Computer Systems School (USMC)
Aug 1997 – Dec 1998 – University of Missouri - Columbia
Aug 1996 – Aug 1997 – Eastern Michigan University
Certifications
A+
Network +
MCP (72-210, 72-215, 72-216, 72-218)
Information Technology Infrastructure Library (ITIL) Foundations Certificate in IT Service Management