Jeremy H. -- IT

Jeremy H.
Sandy Springs, GA 30350
jeremy.haler1@gmail.com

Objective
To obtain a position in which my skills in Information Technology can be used effectively.

Experience
2008–2009 Cbeyond * (678) 424*2400 Atlanta, GA
Tier 1 NOC Support
· Level 1 Support for T1 connections with data and voice support
· Configuration of Cisco routers, Asterix based SIP and PRI PBX systems
· Help with set up of voicemail services, FTP & webhosting including database set-up, email services including a Hosted Microsoft Exchange based email system.
· Port forwarding on Cisco routers, internal network set-up, domain name record configurations including PTR, MX and A records.
· Support for customers in all markets all over the United States.
· Help with VPN set-up including tunnel configuration and desktop configuration.
· Level 1 support calls for complete loss of services including passing tickets to responsible parties.

2008–2008 SpeedFactory, Inc * (770)261-7200 Marietta, GA
Tier 1.5 Technical Support
· Helped customer with DSL and dial-up connections supplied by SpeedFactory get service, continue service, and answer any questions dealing with the services we provide.
· Helped with those customer who have web hosting with setting up FTP clients, SQL tables, etc.
· Helped set up customers with co-located facilities in house as well as at our own co-location facility.
· Daily intake on money, either by check or credit card using billing systems, and depositing checks.
· Worked with sister companies in New Jersey and California to provide seamless tech support for all companies, as well as merging all customers into one company.
· Responsible for managing two Tier 1 techs and helping them with problems that arose.
· Responsible for the integrity of the in-house and system wide network consisting of VPN's, VNC servers and clients and an in-house instant messaging system.

2006–2008 Wireless Essentials, Inc * (678)755-5043Alpharetta, GA
Assistant Warehouse Manager
· Responsible for any and all printing materials to be used as insert cards in Wireless Essentials blister packs.
· Expected to meet deadlines on printed materials, as well as products being shipped and received.
· Help with the daily flow of product coming in and product leaving by various vendors.

2004–2006 EB Games/Gamestop * (229)439-7181 Albany, GA
Assistant Manager
· Responsible for opening and closing procedures, handling of money, interaction with customers, and other duties in relation to the operation of the store.
· Expected to meet daily goals in terms of sales of product and add-ons.
· Helped raise the store from being on a close list to being on the most profitable in the region.
· Knowledge of store operations to insure of smooth flowing day to day transition.
· Knowledge of product, both games and gaming supplies.

2002–2006 Allakhazam.com * (484)840-0198 Albany, GA
Webmaster / Database Maintenance / Media Relations
· Responsible for the upkeep and daily entry on many different databases relating to the Allakhazam.com website.
· Other duties included interacting with website visitors via forums and email, making website updates on a regular basis, charting progress via online collaboration tools.
· Daily conversation with companies such as Square-Enix & Sony Online Entertainment to talk about products covered on the website.

2001–2002 Shop Local, Inc. * (Closed Down) Albany, GA
Network Administrator
· Configured and maintained computers used for automatic dialing of prospective customers on a preset list for the purpose of telemarketing calls.
· Designing and maintained a database for customers who called and complained about service, so the customer service representatives would have an easier time handling calls and finding information.
· Responsible for the set up and maintenance of a small network comprising of 10 clients and 1 server as well as the dialer cluster.

1999-2002 Albany Herald * (229)888-9300 Albany, GA
Graphics Artist
· Prepared advertisements using tools such as Adobe Photoshop, Multi-Ad Creator, Quark Xpress, and Adobe Acrobat for print media using guildlines set forth by sales and the customer.
· Handled all advertisement requests with a firm deadline in a timely and professional manner.

Education
2004–2007 Darton College Albany, GA
· Working towards completion of Computer Science B.S. With a specialization is Networking.
· I have completed CCNA courses 1-4 and will very soon be testing for CCNA certification.

Other Information
References available upon request.
Salary Requirements: $30K/yr. Negotiable.